Customer Service Introduction

YRC Freight is dedicated to providing you the best possible service in the industry. To accomplish this, we have established a customer service team of highly trained professionals dedicated to responding to your needs and delivering superior value.

Streamlined for fast decision-making, all YRC Freight employees are working individually and together to understand your business and deliver transportation solutions to you.

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YRC Freight Driver Photo Pickup and Delivery Driver
From on-time pickup to delivery, we strive to anticipate your every need. Your professional pickup and delivery driver understands your business and time constraints and can be trusted to take good care of your shipment and your business.

YRC Freight CCS Photo Customer Service Specialist
Your customer service specialist provides premium customer support and first-call resolution for prompt, accurate answers in just seconds. Empowered to make decisions to satisfy you, they create solutions based on your needs and the challenges you face in your business.

Account Executive
With a thorough understanding of your business, your account executive can develop a total shipping solution just for you. Knowledgeable about your supply chain, distribution patterns and selling organization, they help you find ways to manage your business more efficiently. Easily accessible, they anticipate and respond to your needs.

Inside Account Executive
Working closely with the members of your customer service team, your inside account executive understands your business and communicates your needs throughout our organization. Providing you twice the resources you've had in the past, your inside account executive can customize a solution regardless of the challenge. Plus, your representative is just a phone call away.

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Customer Service

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