A. If you were a Yellow customer, continue to use the centralized customer support number: 1.800.610.6500. If you were a Roadway customer, use your local 800 customer service number (obtain from your account executive). If you're a new customer, please call 1.800.610.6500. And if you are a YRC Reimer customer, please call 1.877.330.3321.
A. We are excited to bring you a new website, yrc.com. This site delivers many new benefits, enabling you to:
Beginning March 2, myyellow redirected Yellow customers to yrc.com. Access
historical information for Yellow Transportation shipments at myyellow.yrc.com using their original myyellow.com password and username.
Roadway customers using my.roadway.com are also redirected to yrc.com. Use your existing user name and password to access your secure information, which will reflect historical Roadway information.
A. Yes. The SCAC is RDWY.
A. YRC Reimer, the Canada network of YRC Worldwide, will handle all intra-Canada shipments. Continue to use the REIM SCAC for your intra-Canada shipments.
A. The final YRC network is the most-comprehensive network available. It is, in fact, the largest transportation network in North America with 450 service centers, which is more than 100 additional service centers compared to the individual Yellow and Roadway networks. And this new network puts us closer to you. In major metropolitan areas, the nearest YRC service center is 20 percent closer, enabling quicker pickups and deliveries, increased flexibility and reduced emissions.
A. The market-facing brand is YRC in the United States and YRC Reimer in Canada. The legal entities remain YRC Inc and Reimer Express Lines Ltd.
A. Eventually, yes. In the beginning, you'll still see the Yellow and Roadway logos in most of our marketing materials. The last thing we want to do is lose the equity of these two proud companies. But over time, you'll be seeing the YRC logo exclusively.
A. Positively. Our new, combined network offers your company more efficiencies and greater focus on your business with one management team and one set of drivers. Additionally, you can take advantage of more-consolidated pickup and delivery areas and faster response times. Most customers using the new network are quite pleased with the results. YRC customers will have access not only to the most-comprehensive network, but also to our improved, flexible solutions.
A. The new YRC network will operate with more speed and efficiency. We're combining the best of the Yellow and Roadway networks into one super, comprehensive network—the strongest and most-reliable in the industry. For you, this means more direct points, improved service, less handling and increased responsiveness to your business needs.
A. No, we are not alone. The lagging economy has affected the transportation industry nationwide. Cutbacks at companies and reduced consumer spending have led to significant decreases in the need for shipping. The effects of the recession are being felt all down the line, from the expedited package and parcel providers to the less-than-truckload, truckload and specialized carriers.
A. While the economic environment remains challenging, we're making strategic investments in our brands to position us for growth and success—we intend to emerge from this recession as a stronger organization. We can't control or predict the recession, but we can control our business operation. We're working to realize improvements in all areas by managing costs, optimizing our networks and providing quality service to our customers.
A. YRC Worldwide anticipates saving a total of $300 million dollars or more in union and non-union wage reductions.
A. In an expression of unprecedented cooperation, the IBT and YRC Worldwide reached a contract agreement that included a wage reduction in exchange for ownership in the company. Contributions to health, welfare and pension plans were not affected.
