YRC

What People Say About Our Company

This is just a short note to let you know that we appreciate the efforts of YRC Reimer's staff when we call on them for service—from dispatch all the way down to the regular driver, who is attentive to our needs. The daily service that we receive from John Rowbottom is by far the best that I have seen in more than 30 years of material management both here at Southern Railway and my previous employers. He is an employee to be appreciated for going above and beyond in his efforts to serve your customers, and I will continue to use YRC Reimer for all our future transportation requirements.
—Burnaby, BC

I want you to know how pleased I am with the customer service we receive from Drew Baer at your service center in Winnipeg, MB. He truly is a customer care specialist! Our industry requires quick responses to rate requests, pickup arrangements, tracking and PODs. Drew has proven to be amazingly reliable in all areas of assistance. He has become our 'go-to guy' when anything needs to be done in a timely fashion. He is consistent, professional, and seems to care as much as we do about ensuring our clients are happy. We all enjoy our relationship with him and hope to continue working with him for a long time.
—Vancouver, BC

I wanted to write to thank your for the excellent customer service I received today. We had a shipment which was lost in transit due to changes in delivery on our end, and your staff provided timely and courteous support. When I called your Oakland, Calif., customer service line, your representative was extremely helpful. She not only tracked down my shipment, but she had the Oakland distribution center call me to confirm the status of the shipment. The Oakland YRC customer service representative even went all the way out to the floor to guarantee that the shipment was there and verified that we could, indeed, pick up our shipment. I was extremely impressed with their thorough and efficient assistance. I wish all my customer service interactions were so positive. Thank you again to you and your staff.
—Property Management, Moving Services, Oakland, Calif.

What a pleasant experience it has been dealing with YRC Reimer employees. I spoke with Margaret Spence, Kathleen Emmel, Christa Morgan and Maxine Henry about an item shipped from the United States that had to be cleared at Customs. These individuals were very helpful, explaining the necessary procedures and even how to find the Customs office in Mississauga. I appreciate their friendliness and expertise very much. They were great.
—Peterborough, ON

Your employees have been so wonderful to deal with, and it is such a change from the carriers we have dealt with over the past four years. We must commend you on the way your staff treats their customers. It has been such a great experience for all concerned. When we have been in a bind over the past few months, your team has gone above and beyond the call of duty.
—Operations Manager, York, Pa.

At about 4:50 on a Friday afternoon, Donna Park had the very unfortunate task of informing me that half my critical shipment had been delivered and the other half was lost. Donna gave me the upsetting news and explained what was being done. She did so in a manner that showed true concern for my needs. However, Donna went beyond her job requirements and took a personal interest in resolving the issue. She investigated and discovered a discrepancy in the information. She called me to obtain a contact at my customer so she could investigate further. At the time she called, my customer was physically checking the shipment, so I was not able to provide any data. But Donna left her personal cell phone number so I could contact her as soon as I learned the outcome. Before I could confirm the shipment had actually been received in full, Donna called and told me the report of the lost goods was wrong. All material had been delivered. It was well after 5 p.m. when she called. Even if the worst had occurred, I would be writing to inform you of my high regard for Donna. Her truthfulness, courage, dedication and responsibility resolved this situation.
—Toronto, ON

Greatest trucking company I deal with at my work place. On-time pickups and deliveries. What else can any company ask for?
—Shipper and Receiver, Dover, N.H.

We have been YRC Reimer customers for many years now. The main reason is not only the competitive rates but also the friendly customer service. There are two individuals I would like to point out as exceptional: Vanessa O'Malley and Joseph, the driver for our area. Vanessa has proved to be very efficient and knowledgeable of every aspect of logistics. She is a very competent professional and extremely pleasant. Joseph, the driver, is also very professional. He is reserved and polite and always ready with a friendly smile. Reimer must be very proud to have such wonderful employees. I thank Vanessa, Joseph and Reimer for a job well done.
—Toronto, ON

I send units across the United States and never have problems. When I call to arrange pickups, your service team is always on it and come across as loving what they do...Keep up the most excellent work.
—Special Sales Coordinator, Cypress, Calif.

Recently we traveled round-trip to Calgary. Because of a couple of previous bad experiences with transport trucks, I was very nervous driving, especially through Northern Ontario.

Aside from the fantastic scenery, the first thing I noticed was the professionalism of the truckers. YRC Reimer really stood out. Your guys were so courteous, not tailgating, pulling over to allow passing when their trucks were slow going uphill, helpful with advice on motels, routes, etc., and in no way intimidating to other drivers.

During one stretch of night driving through a "Danger-Watch for Moose"' area, my husband and I were beginning to feel apprehensive, not knowing the highway or where the next rest area might be. Sure enough, one of your boys passed us and we felt so safe as we followed him.

I cannot say enough about Reimer and your drivers. They are the BEST. Is there any way you can pass this on to them? My confidence in truckers has been restored.
—Canadian Vacationer, Sharing the Road

I greatly appreciate that your employees are willing and empowered to do whatever is necessary to satisfy your customers.  Everyone I had contact with, from Jim and Linda, to J.D. in the Nashville depot, to even the driver who gave me directions to where I could pick up my shipment was friendly, polite and helpful. Again, I will surely use you anytime we need something shipped freight.  Thank you for such a pleasant experience.
—Shipping Manager

Dear sirs:
I just came back to Oakville, Ontario, from our cottage near Parry Sound, Ontario.

I was driving alone and was fortunate enough to be able to follow two of your trucks all the way from Parry Sound to Highway 89, about 2 hours, from about quarter to 5 p.m. to quarter to 7 p.m. These two drivers were the best drivers I have seen on the road. The trucks stayed at 100 km the whole time, stayed on the inside lane until we got to the merge of the 400 when they moved to the middle lane, and a few meters further on I realized why—there was a sign saying, "trucks stay in the centre lane". I was really comfortable behind them because they were such good drivers. They did everything right, moved out of the inside lane when cars were parked on the shoulder so they wouldn't hit anyone, passed those cars going 90 and stayed at 100 km the whole time.

I was really sorry to lose them at highway 89. I only got the number of the truck I was right behind, I think it was number 166061, but didn't get the number of the first truck. They stayed right together. Thanks for having such good drivers on the road and thanks to those two truckers for helping me to get home.
Sincerely,
—Ontario Vacationer, Sharing the Road"

I deal with several freight companies. I feel that your employees are giving more than 100 percent in customer service. When a problem arises, it is always handled quickly and with [my] satisfaction.
—Fresno, Calif.

This is to give a mention of congratulations to Mr. Andre Gadbois. Andre gives us service like no one else is giving, and I can guarantee you that I have seen a lot of truck drivers in my life. He is always ready to help when you need him. He smiles all the time and he is very, very pleasant. He never disrespects me or anyone else in the company that knows him. Andre takes care of his clients. I can tell you that client service is very important when it comes time to choose the transporters we want, and with the great work of Andre, I am sure you will find more clients using your service.

All this to say that he must continue his good work. For everyone who knows him, we sincerely appreciate the work he is doing and to continue his great work.

Thank you Andre.
—Ville Saint-Laurent, Québec

I just wanted to let you know that your service in the greater Milwaukee/Madison area is great. It has gotten me out of many binds. I appreciate everything you have done for me and the company I work for. I look forward to continuing business with you.
—Milwaukee, Wis.

Andre Gadbois is my favourite driver of all the transport companies. He is always in a good mood and always makes sure that we have the best service possible.
—Montreal, PQ

I just wanted to express my gratitude for your excellent customer service, both online and via phone. We were in urgent need to track equipment shipped back from a show by your company and were able to find all the necessary forms online (tracking receipt and bill of lading), which made the process very quick and easy. Additionally, when we realized the equipment was sent to the wrong location, due to our error, your customer service representatives were friendly and helpful, and worked in our behalf to help us get them back.
—Islandia, N.Y.

To whom it may concern:
I assume you get a few (hopefully not many) complaints regarding your drivers. This, on the other hand, is a fan letter. I ride a bicycle. Several years ago, as I was taking up this pastime, a seasoned rider told me YRC Reimer truck drivers were the best on the road. Having logged several thousand miles now myself, I wish to concur. Your drivers are without question the most courteous and give a bicycle the most room where possible. I'm not sure how you accomplish this, but apparently you attract a better quality of driver. My sincere compliments.
—Bob McAllister, ON

I have been with my present employer for 17 years, and in that time have found your service and personnel to be of the highest quality and professionalism. Keep up the good work!
—Associate, Elkton, Md.

The reason I am writing to you is simple. The service we are getting from your team is one of the most satisfactory, courteous and very structured. When calling at your company, we are well received by all departments of customer service. Hats off to your driver, Mr. Antoine Lavoie, for his kindness, his ambition to satisfy and his non-stop smile. It is very pleasant dealing with him. He is much more than a driver. Bravo to all your team!
—Montreal, PQ

I am a very satisfied residential customer. Ted and Emanuel at the service center were incredibly helpful and courteous. Mike, who delivered the package, was also outstanding. Thank you for your excellent, prompt and kind service.
—Chicago, Ill.

Just a note of thanks to the staff in Calgary for the excellent service and courtesy regarding my recent delivery.
—Calgary, AB

Today, one of your drivers, Tim, was a tremendous help while making a delivery. He was very patient and went out of his way to help me unload my textbooks. Without him, I couldn't have done it.
—Columbus, Ohio

John McCartney and Blair Gerelus did an exceptional job on our delivery. They were helpful, polite and friendly as they delivered the pieces directly into our customer's living room. This was very much appreciated both by us and our customer. Keep up the good work; we will definitely be using and recommending YRC Reimer again!
—Toronto, ON

I am completely satisfied with your customer service, sales staff and also with the driver out of the Ottumwa, Iowa, terminal. All I need to do is call them, and I can expect that they will work with our needs. Nate, the driver, is always willing to give a helping hand when needed. Your company is way ahead of the competition.
—Purchasing Manager/Adjustment, Manager, Pella, Iowa

I was tracking [a couple shipments] online, and this was the first time I had used your online service. I was pleased that phone numbers were available on the web sites so I could contact each terminal and speak to someone about delivery to the stores. The personnel at the Salt Lake City and Boise, Idaho, terminals were excellent. They were both fast and friendly. It helped to make a stressful situation a little better. Many thanks to Debbie in Salt Lake City and Michelle in Boise!
—Account Manager, Renton, Wash.

I just spoke with your Adelanto, Calif., office and wanted you to know that the service I received about an incoming shipment was most courteous. The dispatcher was professional, courteous and had great customer service skills. Good work.
—Lake Arrowhead, Calif.

I just wanted Mendi [Melinda Harris, office clerk] in your Kansas City office to be recognized. I had been tracking freight, and when it came to the day before it was to be delivered, I found out it was running behind. Mendi made it happen and got the order to our customer as we had promised. Mendi is an asset to your company, and it was a pleasure working with her.
—Customer Sales and Service, Oklahoma City

Today, I called and received a rate quote over the phone from one of the customer service reps who was very helpful and also faxed the quote to me very fast! After I hung up with her, I began searching the web site and received more info on the destination city/address/phone # of where my customer could pick up their freight in Kansas. The customer was very happy to get all this information from me at one time. Thank you for helping make my job much easier.
—Customer Service Rep, Craig, Alaska

Just want to say thank you for the service you provide, and especially [thanks to] the customer service associates in the Kingsport, Tenn., terminal. Whenever I have a problem or just a question, the associates are always very helpful, always do everything possible to provide a prompt, accurate answer. I think they go beyond the limits to give excellent customer service. A special thank you to Tanya, Mary, Marilyn and Kent.
—Traffic Manager, Tenn.

I want to compliment your employees. I was so impressed with the office staff as well as the driver [Trenton, N.J., service center]. Everyone I dealt with in my recent contacts with your company were courteous, friendly and helpful. Just great people!
—Princeton, N.J.

I just wanted to let you know that I called the Omaha office about a load of chairs that is going to our new warehouse in Emporia, Kan. [The customer service rep] was very polite and got back to me quickly with the information I needed, so I could relay the info to Emporia. And as promised, they were delivered yesterday. So a big thanks to Sharon in Omaha, just for being nice!
—Traffic Dept, Norfolk, Neb.

This is a letter of appreciation for the caliber of employee that you hire. You have no idea how much I appreciated bringing the job to completion, and I believe it was because of the cooperation of your fine team.
—Laguna Beach, Calif.

We have been doing business with your company for several years. We would like to send our thanks to your outfit in the Abilene facility that services our town, 100 miles away. We cannot begin to tell you how many times in the past your competitors have been called for a pickup and showed up anywhere from 2 to 3 days later. They go over and beyond the call of duty to assist our shipping needs.
— San Angelo, Texas

I would like to thank [you] for the best of the best customer service. I haven't seen this type of service in any other LTL company in Laredo. You should be proud because they keep up the good work on a daily (basis). Many Thanks! Great team.
—Transportation and Distribution Agent

Just a quick note of thanks to your wonderful staff. We had a problem where we needed an earlier delivery date of books. Both companies' staff members worked together to make it happen. Now that we have the books in time for the kids to go back to school, I can relax. I appreciate the professionalism of your staff; it was a pleasure working with them. Thank you. Thank you. Thank you.
—RVC Schools