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General E-commerce Questions Don't see your answer? E-mail us.
How do I register to get detailed, personalized information? Click "Register" in the upper-right corner of any page on our site. I've forgotten my user name and password. How can I get it? Click Password at the upper-right of any page, email us or call 800-548-0435. Where can I see transit times? You must be registered to view transit times on our site. Then, click Service Day Calculation in Your Tools. I have multiple business locations, but I don't see all of them. How can I view all my locations? We can associate multiple locations with your secure account. Please contact your YRC Freight account executive, email us or call 1-800-548-0435. When I login to request a personalized rate quote, I am asked to type in a factor. What is a factor? Some pricing programs require a manual entry to receive a rate quote. The factor requested is the reciprocal of your discount. For example, if your discount were 55 percent, your factor would be 45. If you don't know your discount, please contact your YRC Freight account executive. How do I stop E-Tracking email status updates? Emails stop when a shipment is delivered.
Note: You may continue to receive updates for 7–10 business days.
When I try to log in, I get a "Default Janus Web Page..." message. What can I do? There are several potential causes.
When I try to log in, I see a message that says "Page cannot be found on this server." What causes this? Occasionally, people have problems trying to connect to our server. Please try again later. If you continue to have problems, please contact or email us. When I tried to get a POD on the public site, I got this message: "Image not available for viewing." Can you help me? The POD may not, be available in our system, yet. Please try again later. Occasionally, there may be an issue with the database or your request has timed out. Either call your terminal to obtain the POD or check the website later. I am locked out of the secure site. What can I do? As a security precaution, after three unsuccessful attempts to log in, your account is locked. If you are locked out, wait one hour and then try to log in again. When you enter your user name and password, be sure to verify their accuracy. Often, customers can't log in because user name and passwords are case-sensitive. Our secure site allows only lower-case user names and passwords.
The PRO number I am looking for is not appearing in Proactive Tracking. I am logged in. Can you help me?
How do I print an online bill of lading? Please read the online help information. You can print, save or email the BOL. You must have Adobe Reader on your computer. If you don't, you can download it free at www.adobe.com/products/acrobat/readstep.html. How do I print shipping labels for online bills of lading? Please read the online help information. The labels are formatted to fit an Avery 4161 shipping label. You must have Adobe Reader on your computer. If you don't, you can download it free at www.adobe.com/products/acrobat/readstep.html. The right side of the page is cut off when I print web pages. How do I format them to fit on a printed page? Change print format to Landscape in your browser print options. I am trying to print a short-form bill of lading from your website, but after I click View Document, I see a blank page. How do I fix this? Refresh the screen (press F5 or click the refresh button in your browser). If that doesn't work, your security settings may have been changed. To check:
For other technical questions and support, please email us or call the E-Commerce Support Desk at 1-800-548-0435. |
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