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On March 1, we took a huge step forward in the integration of the Yellow and Roadway networks, services and capabilities. We're now YRC and delivering your shipments in the most comprehensive network in North America at the service levels you expect--a network built to support efficient, flexible solutions.
This past weekend we resolved the remaining transitional issues, and our distribution network is in excellent condition and running at current status. Shipments are flowing smoothly and are being processed at or near arrival time.
The entire YRC network is consistently providing reliable service. Last week we made tremendous improvements in shipment flow to our delivery service centers. Our "missed pickup" percentage was near zero.
The new YRC network is closer to you with additional service centers, and our new pickup and delivery areas provide better, more concentrated coverage. Tighter areas allow for earlier completion and a quicker return to the service center for outbound processing, resulting in more reliable regional and longhaul service.
In addition, beginning Monday, March 2, all shipments picked up have been billed on YRC PRO numbers and are easily visible as they move throughout the network.
The YRC Customer Support Centers are now through the transition with response times back to the standards that you expect. Our goal is to continually reduce response times and answer questions as promptly as possible, whether the calls are about online tools or a rate quote.
The transition from our heritage brands to YRC impacts you, your business and your customers' businesses. We strived to achieve a seamless transition and realize the first couple of weeks didn't go perfectly. We apologize for any disruption to your supply chain during the change. It's our belief that our improved network will be a tremendous competitive advantage for your business.
YRC brings you the strength of our genuine heavyweight expertise and the power of solutions designed to meet your unique needs and deliver confidence.
Everyone on the YRC team is working hard to ensure your shipments are delivered where and when you want.
We greatly appreciate your patience, and we are ready to handle any and all of your shipping needs.
Please contact your account executive today if you would like more information or to arrange your next shipment with us.
You can be confident with YRC.
Thank you.
Mike Smid
President, YRC
Get information on Yellow Transportation shipments picked up before March 1.
Watch our new online video, "An Interview with Mike Smid." The president of YRC shares updates on our progress and plans for the road ahead.
Get further details about the integration on yrc.com, in the About Us/Integration News section.
Check out the YRC Brand Story, Preparing You for Integration, Comparing YRC to the Competition, One Amazingly Efficient Network, and Frequently Asked Questions.
Keep informed--visit the YRC Integration News Home today.
