YRC Reverse Logistics

Client Services

Whether you are faced with the challenge of recovering assets or product returns from 100 or 10,000 customers--the challenges of coordinating such an effort can present a daunting task.

At YRC Reverse Logistics, our Client Services Center is fully equipped with state-of-the-art systems and knowledgeable staff ready to implement the right solution to meet your need. And because our team is dedicated to servicing nothing but reverse logistics, your call is never outsourced or handled by an external call center with staff who juggle multiple responsibilities.

Call 1-800-435-8242 today and let us put the power of YRC Reverse Logistics to work for you.

The Original Level 1
This is the service that started it all over a decade ago! YRC Reverse Logistics is so much more than just another call center:
  • Based in Akron, OH in the USA
  • Toll-free calls answered by Client Services Team Members--not automated attendants
  • Accurate shipping paperwork for your customers moving goods to or from the USA, Canada or Mexico
  • Local carrier pickup dispatch (LTL, small parcel, volume, expedited)
  • Individual shipment attention through pickup completion
  • Activity reporting
  • On the bill accessorial billing or month-end summary invoicing

It doesn't get much simpler than that. Call 1-800-435-8242 to find out how YRC Reverse Logistics can have you up and running today.
Asset Tracking Management
Your company has made a significant investment in reusable shipping items--not just because it saves money--but because it is the right thing to do for the environment. But how do you keep track of that investment to make sure it doesn't end up as somebody else's beverage cooler?

YRC Reverse Logistics offers full cycle Asset Tracking Management for that very reason. Let one of our Client Services team members show you how our state-of-the-art systems can track your assets from beginning to end.

Call 1-800-435-8242 today for a process review.
Volume Refusals
Your transportation group has spent hours optimizing that multi-stop shipment delivering across the country, and now you are faced with one of the stops refusing a portion or all of your delivery. What do you do?
  • Ask the rest of the customers to move the refused product to make their deliveries?
  • Hold the driver while you beg the customer to take receipt putting the other delivery appointments in jeopardy?
  • Route the driver to another warehouse or landfill hundreds of miles out of route?
  • Cancel the other purchase orders and tell the driver to bring the whole load back?

What if with one call you could route that driver to one of over 400 YRC locations from coast-to-coast and have the refusal unloaded speeding your driver on their way. Now imagine that same phone call would work with you to:
  • Reschedule the original delivery
  • Hold your product for the next truck
  • Ship that refused product wherever you like
  • Provide all shipping documents and coordinate the load out with the facility

You can stop imagining. Call YRC Reverse Logistics at 1-800-435-8242 to see how we can customize a solution for you today!

Questions?

Call 1-800-435-8242 or contact us here.
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