YRC

How can I obtain a user name and password for my.yrc.com?
Customers may register by going to www.yrc.com and clicking "Register" in the upper-right corner of the page. They can also register by going directly to my.yrc.com.

I've forgotten my user name and password for my.yrc.com. How can I get it?
Click Password at the upper-right of any page, email ecomm@yrc.com or call 1.800.548.0435.

Where are transit times on www.yrc.com?
Transit information is not available on our public site. If you're registered for my.yrc.com, click Service Day Calculation in Your Tools to obtain transit information.

I have multiple business locations, but on my.yrc.com, I don't see all of them. Can I view all my locations?
Yes. Multiple locations can be connected to your my.yrc.com account. Please contact your YRC account executive, email ecomm@yrc.com or call 1-800-548-0435.

When I do a rate quote on my.yrc.com, I am asked to type in a factor. What is a factor?
Some customers' pricing programs require a manual entry to receive a rate quote. The factor asked for here is the reciprocal of your discount. For example, if your discount were 55 percent, your factor would be 45. If you do not know your discount, please contact your YRC account executive.

How can I stop receiving E-Tracking email status updates?
Generally, email will stop when a shipment is delivered.

1. To remove individual shipments from E-Tracking, click E-Tracking in Quick Links or the Shipping Tools menu on www.yrc.com
   or
   click Tracking, then E-Tracking in the Your Tools menu on my.yrc.com.
2. Next, enter the PRO number.
3. Click Remove.

Note: You may continue to receive updates for up to 7–10 business days.

When I try to log in to my.yrc.com, I get a "Default Janus Web Page..." error. What can I do?
There are several potential causes.

1. If you have my.yrc.com saved as a favorite/bookmark, delete it and access through www.yrc.com.
2. Check your browser version to see whether it needs upgrades.
3. If you access the Internet through your company network, you may need to have your administrator change your security settings to permit access to our secure site.

When I try to access my.yrc.com, I see an error message, saying the "Page cannot be found on this server." What causes this?
Occasionally, people have connection issues when trying to connect to our server. Please try again later. If you continue to have problems, please Contact Us or email ecomm@yrc.com.

When I tried to get a POD on www.yrc.com, I got an error, stating, "Image not available for viewing." Can you help me?
The POD may not, yet, be available in our system. Please try again later. Occasionally, there may be an issue with the database or your request has timed out. Either call your service center to obtain the POD or check the website later.

I have been locked out of my.yrc.com. What can I do?
After you've made three unsuccessful attempts to login, your account is locked. If you are locked out, wait one hour and then try and log in again. When you enter your user name and password, be sure to verify their accuracy. Often, customers can't log in because user name and passwords are case-sensitive. The characters in my.yrc user names and passwords are always lower-case.

What browsers do you support?
PC: Internet Explorer 6.x, 7.x
PC: Firefox 1.x
Mac: Firefox 1.x

The PRO number I am looking for is not appearing in Proactive Tracking on my.yrc.com. Can you help me?

1. Type the PRO number in the fields provided and click Find.
2. Click the PRO number on the left of the screen to see invoice infomation.

How can I print a bill of lading prepared on my.yrc.com?

1. After you submit a bill of lading (BOL), access the Bill of Lading File Folder to retrieve it.
2. Click See the BOL (PDF) in the folder to the right of the BOL to launch Adobe Acrobat and view the BOL.
3. You can print, save or email the BOL. If you don't have Adobe Acrobat loaded on your computer, you can download it free at www.adobe.com/products/acrobat/readstep.html.

How can I print shipping labels for bills of lading created on my.yrc.com?

1. After you submit a bill of lading (BOL), access the Bill of Lading File Folder to retrieve it.
2. Click Print Labels at the right of the BOL to launch Adobe Acrobat and view the labels.
3. You can print, save or email the labels.

The labels are formatted to fit the Avery 4161 shipping label. If you don't have Adobe Acrobat loaded on your computer, you can download it free at www.adobe.com/products/acrobat/readstep.html.

The right side of the page is cut off when I print web pages. How do I format them to fit on a printed page.
In the browsers print options, change print format to Landscape.

I am trying to print a short-form bill of lading from your website, but after I click View Document, I see a blank page. How can I fix this?

Refresh the screen (press F5 or click the refresh button in your browser). If that doesn't work, your security settings may have been changed. To check:

1. Click Tools on your menu bar, then click Internet Options, then LAN Settings.
2. Check the security.
3. Make sure you're using the most-current versions of Adobe Acrobat and your browser.