What is ISO Certification?
YRC Freight has received systemwide ISO Certification at its inception. This means our systemwide management and operation of the transport of customer goods from origin pickup to destination delivery meets the stringent, comprehensive, standardized and highly respected certification standards of the International Standards Organization (ISO). YRC Freight is the only national LTL carrier to receive systemwide ISO Certification.
What is ISO? It is a comprehensive, standardized measurement of an organization's commitment to delivering a quality product or service. ISO is the only universally recognized certification of a company's quality system. We have chosen to adopt the ISO standards as our quality system. Most of the elements of this system have been in place at YRC Freight for many years (although informally), so we did not see significant changes as we adopted this system as ours.
Why is ISO Certification valuable to YRC Freight?
Internally, it is a way to keep our focus on quality. We all know what we are supposed to do to provide a high-quality product. We know we want to avoid shortages, damages and service failures. We know we want to provide superior customer service. This quality model ensures that we have a documented process on how to do this, that we all understand it, and that we all are looking for compliance from each other. It brings quality back into focus for us. Externally, we are seeing more and more customers ask for ISO certification from their vendors. We will gain a competitive advantage over our competition if we are ISO certified.
Why is ISO Certification valuable to customers?
ISO certification is evidence that our operational efforts across our system are focused on exactly what customers find most valuable: intact, reliable and consistent transportation services.
What is the quality policy for YRC Freight? Quality = Reliable, Responsive, Efficient Service
It is our policy to develop, encourage, and pursue a commitment to total quality. We are dedicated to providing the highest quality service available in the transportation industry and to the continuous improvement of our offered products and services. We are committed to fully engaging all employees in the success of our organization, our customers and each other. We accomplish this by educating employees in the fundamentals of our business and supporting our values and guiding principles. Objectives: We will contribute to our customer success and satisfaction by providing reliable, responsive and efficient service.
Whom can I contact if I have questions?
Please email us at: iso@yrcw.com.
