Take a new look
at cross-border shipping
With the growing importance of trade between the U.S. and Canada, shippers are looking for proven cross-border transportation solutions. One glance at the border clearance numbers and one carrier stands out: YRC Freight is Best at the Border. And now we can show you exactly what that means.
How? Simple. Watch this short video and discover how YRC Freight delivers confidence with every cross-border shipment. The video provides a 360° view featuring the customer’s perspective along with insights from professionals throughout YRC Freight, including linehaul driver Vern Goodman.
“Border crossings are seamless for us,” says Goodman. “Our offices are located at the key crossing points, so we can resolve issues quickly. In the vast majority of cases, by the time I get to the customs agent, the paperwork has already been processed. In fact, YRC Freight has the highest clearance percentage in our industry.”
Maurice Desjardins, director of border management for YRC Freight, says more than 98 percent of shipments in our network are pre-cleared into Canada, creating a seamless border crossing that gives customers tremendous peace of mind.
“When you ship with YRC Freight, you get one comprehensive North American network for direct coverage to all major cities, one integrated information network for online shipment visibility and one all-inclusive invoice,” Desjardins says.
After you watch the video, we encourage you to take the next step. Call one of our border ambassadors at 800-329-0973 and find out how YRC Freight can simplify your cross-border success.
When you’re shipping into Canada, it makes sense to ship with a carrier who holds all the appropriate security certifications. Those certifications directly benefit you, enabling faster processing and fewer inspections at the border.
Working through the Trade Support Network (TSN), YRC Freight continues to aid Customs and Border Protection to further develop programs that improve supply-chain security while keeping the borders open to legitimate trade. We continue to educate and work with our supply-chain partners on transportation requirements for the U.S. Customs-Trade Partnership Against Terrorism (C-TPAT) program, the Canada Partners in Protection (PIP) program, and the Free and Secure Trade (FAST) program of the Canadian and U.S. governments. It’s all part of our ongoing effort to minimize delays at the border.
“We go above and beyond the requirements,” says Maurice Desjardins, director of border management. “Not only are we certified as a company, but each one of our drivers is FAST certified.”
For more information on border security, look here.
New tool simplifies claims filing
With our focus on safe and reliable service, YRC Freight continues to see increases in customer satisfaction numbers. Still, there are occasions where customers need to file a claim. Now, starting May 1, we’re adding an online tool to simplify that process.
With the new claims filing tool on my.yrcfreight.com:
- Registered customers can file claims online: Cargo Claims Filing and Cargo Claims Address Book tabs have been added to the claims menu.
- It’s easy. Simply enter the PRO number and select the claim type. Some information in the forms will be automatically retrieved from the log-in credentials and PRO number.
- The vendor's original invoice is required and can be uploaded and attached to the claim.
- Want to add information? Absolutely. We’ve provided room for additional comments re: the claim.
Once the information is filled out, customers can view, print or email the submitted claim form. To check the status of a claim, look for Claims Inquiry under the claims menu.
Is that a poem in your pocket?
Customer kudos: DataDot
Life is a juggling act and, now and then, everyone drops a ball. Mike D’Agostino, national sales manager for DataDot Technology Canada, says the team at YRC Reimer does a great job on recovery – and recruiting!
I would like to bring to your attention an issue with a recent delivery to one of my clients. I had pre-arranged for inside delivery with (customer support specialist) Karen DeGroot, whom I must say was exceptional in helping me. However, when driver Uly Leger arrived, he was not aware of the inside delivery. He proceeded to contact his dispatch, who indeed confirmed that they dropped the ball – forgetting to inform the driver. I would like to express my gratitude to Uly as my client expressed how amazed he was that the driver was extremely professional, went above and beyond, and always with a smile.
Uly could have simply chosen to reschedule the delivery but instead made the delivery, which speaks volumes on his character. One would have to conclude that your Reimer’s HR department has done a great job in recruiting.
In closing, with ambassadors like Uly Leger and Karen DeGroot, it makes it easy for clients to think of using Reimer for all their freight needs.
National Sales Manager
honors YRC Freight
It can be a little alarming when one of your best customers invites you to a meeting and you don’t know what’s going to be discussed.
That was the situation Bill Curry, corporate account executive, found himself in recently with BNSF Logistics, which for the last two years has designated YRC Freight as its primary LTL carrier.
Turns out, Curry had no reason to worry. Ray Greer, BNSF Logistics president, called the meeting to congratulate Curry and David Haney, vice president – corporate sales, on YRC Freight’s selection as the company’s first 2011 Carrier Excellence Award winner in the LTL services category.
Based in Springdale, Ark., BNSF Logistics is one of the fastest-growing third-party logistics providers in North America, serving about 17,000 customers.
Greer says YRC Freight was selected for the award based on such factors as on-time service, capacity and overall customer service performance – including the exceptional service provided by Teresa Penning, a YRC Freight customer support specialist based in Des Moines, Iowa.
Penning, who has been on the BNSF Logistics account for about four months, says her job is all about keeping customers happy.
“I like what I do and enjoy being able to help people,” she says. “I like to get resolutions for our customers. The reward you get is when you can make something happen that seemed impossible.”
Our thanks to BNSF Logistics for the honor and congratulations to the entire team!
What’s it take to be one of the first employees to win a YRC Freight Confidence Delivered award? Start with consistent, superior performance and teamwork that really makes a difference for our customers.
For example, consider Chris Johnson, who coordinates operations for terminal 347 in St. Paul, Minn. He’s known for being customer focused, dedicated, and a team player.
“Chris treats both internal and external customers with high regard,” says Mark Heining, terminal manager. “Customers admire his honesty, forthrightness and integrity. When he commits to a customer that something will be done, it gets done.”
Johnson and the other original LTL experts at YRC Freight keep our focus on what we do best – consistently providing reliable LTL service on our comprehensive North American network. Please join us in congratulating the 16 Confidence Delivered award winners for the first quarter of 2012:
- Elaine Beuerlein, customer solutions coordinator
- David Clanton, driver/dockworker
- Mike Cox, driver/dockworker
- Eddy Fernandez, account executive
- Ed Frobes, driver/dockworker
- Jim Grogan, driver/dockworker
- Christine Ippolito, senior supervisor city
- Chris Johnson, operations coordinator city
- Erik Lucas, terminal manager
- Joe Ramos, driver/dockworker
- Davin Royster, switcher/dockworker
- Erin Sheehy, customer support specialist
- Jeff Skinner, driver/dockworker
- Benny Sosa, driver/dockworker
- Dave Szarafin, border management specialist
- Tracy Thiele, driver/dockworker
Industrial production flat in March,
but 2012 outlook good
In the March Federal Reserve Report on Industrial Production, the index was ‘flat’ but showed that it would approach 5.4 percent annual growth for the year. The IPI also showed that it was performing at 96.6 percent of its 2007 highs, a statistic that should give positive sentiment moving forward. In the manufacturing insights from the report, the U.S. saw manufacturing fall by 0.2 percent in March but showed a 10.4 percent annual percentage growth rate.
Get the full story.
Maritime bulk shipping rates
to remain low through 2013
Ratings firm Moody’s has said that it sees the bulk maritime shipping industry to have rates that will remain below normal well through 2013. The Baltic Dry Index tracks the most popular bulk items moving in the most popular trade lanes around the world. It has recently inched up to less than 980 points, down from a high of 11,000 points in 2008 and a low of 949 earlier this year. Container shipping firms have recently embarked on an attempt to increase rates through multiple General Rate Increases taken this year.
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slightly in April
The University of Michigan survey on Consumer Sentiment showed that the index fell slightly in April, dropping from 76.2 in March to 75.7 in April. Consumer spending accounts for more than 70 percent of U.S. GDP production and is critical in seeing U.S. economic recovery continuing. Consumers cited slower job growth and higher gasoline prices as the reason for their decreased sentiment in the month. The much touted Institute for Supply Management's PMI for manufacturing came in just a point above last month's figure, but remained well above the critical '50' mark representing the breaking point between industry expansion and contraction. One key indicator in the report that many analysts hone in on is the New Orders vector. New Orders were flat to slightly down in the month, signaling that most companies are likely operating closer to "just-in-time" inventory systems even as some positive economic growth seems evident and the risk of stock-outs grows.
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